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Customer Service Executive

Customer Service Executive

Customer Service Executive


Job Type: Full-Time


Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.

About the role

As the business continues to grow at a fast pace we are looking for a Customer Service Executive to be responsible for ensuring that consumer queries are responded to quickly and efficiently whilst providing an excellent service level.


Key responsibilities

  • To respond to general customers queries via various methods of communication.
  • To liaise with third party suppliers & internal departments regarding delays or challenges which may affect our customers.
  • To record and process returns, replacements and goodwill gestures for customers.
  • To ensure that all orders are shipped within a pre agreed SLA and manage relationships with appropriate departments and/or thirds parties when they fall outside of the pre agreed SLA.
  • To process internal orders and assist other wider team members where required.
  • Become a Brand Advocate.

What we’re looking for


  • GCSE’s (or equivalent) 5 A*-C.
  • At least 2 years in a consumer customer facing environment.
  • Attention to detail.
  • Completer finisher.
  • Good Communicator.


  • Previous exporting experience with clients from around the world.
  • Multilingual.
  • A levels (or equivalent).


  • Competitive Salary
  • 33 days holiday, inclusive of UK bank holidays
  • Early finish on a Fridays
  • Fresh fruit and biscuits each day
  • Chill out areas, showers and a secure area to store your bike
  • Pension contributions
  • Training and personal development
  • An awesome opportunity to work with a local and widely recognised Brand
  • A cool, casual, energetic and fully branded-up working environment where staff indulge their passions for cycling and fitness
  • On-site fitness classes
  • Excellent staff discount on Muc-Off products
  • Brilliant social events

Please send your CV to

This job description is not exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of the changing needs of the company. We withhold the right to change the job specification at any time.

Salary will be dependent on experience.

Due to the high number of applications received for this position, it is not possible for us to contact all applicants who have been unsuccessful. This vacancy will be removed as soon as it has been filled.


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