MUC-OFF LTD - POOLE
Job Type: Full-Time

About Muc-Off

Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian, and North American markets focusing on its core categories of cycling, motorcycle, and Athlete performance products.

This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets.

Assisting the Product Development Team with testing of new products and new sample testing. You will be responsible for being the in-house mechanic, conducting maintenance and repairs of bikes when required.

About the role

Assisting the Product Development Team with testing of new products and new sample testing. You will be responsible for being the in-house mechanic, conducting maintenance and repairs of bikes when required.

Key responsibilities

  • In house mechanic, conducting maintenance & repairs of all Road, MTB and E-Bikes. Service and rebuild of wheels.
  • Testing of new product development samples (chemical, hardware & other projects) both on and off bike.
  • Sending test samples to teams & athletes and keeping track of their feedback. Includes writing up questionnaires
  • Supporting the Customer Care and Warranty teams with product queries or warranties
  • Conducting market research and keeping an awareness of new developments in the industry
  • Buying and storing of development test samples/prototypes
  • Feedback and ideas for new products that are being developed, as a result of real-world testing
  • Supporting the Marketing and Content teams with bike builds and how-to videos

What we’re looking for

Must-haves

  • 1-2 years’ experience as a mechanic. Qualification to Cytech level 2 or 3 is preferred.
  • Experience in diagnosing and repairing bikes and e-bikes.
  • In depth technical knowledge of bikes, bicycle product and the cycling industry in general
  • Well organised
  • Strong IT Skills, Office 365, Word and Excel
  • Adapt quickly to the fast paced, multi-product environment.
  • Hold a full UK driving licence.
  • Good customer service skills
  • Liaise with other departments and work well in a team.
  • A passion for cycling and other extreme sports
  • Be a keen cyclist / mountain biker, be enthusiastic/ self-motivated and proactive to test new products first hand.

What we can offer

  • Competitive Salary
  • 33 days holiday, inclusive of UK bank holidays, increasing with service
  • Early finish on a Fridays
  • Excellent staff discount on Muc-Off products
  • EAP Programme
  • Long Service Rewards
  • Chill out areas, showers, and a secure area to store your bike
  • Pension contributions
  • An awesome opportunity to work with a local and widely recognised Brand
  • A cool, casual, and fully branded-up working environment where staff indulge their passions for cycling and fitness
  • Brilliant social events

How to apply

To apply for the role, please email a copy of your CV to recruitment@muc-off.com