Terms of Service


Muc-Off customer care is available Monday to Friday 08:30-17:30 GMT. Please call +44 (0) 1202 307790. All customers who need technical/order support outside of the above hours are encouraged to e-mail any questions to Muc-Off customer care.


Muc-Off reserves the right to select competing athletes to take part in the Factory Support Program. Successful applicants will be given 40% discount on all Muc-Off.com purchases excluding previously discounted bundle offers. Factory Support athletes must provide Muc-Off with a minimum of 20 images per calendar year for Muc-Off branded social media / blog use. Muc-Off Factory Support athletes must also post Muc-Off provided stickers on agreed bicycle/car/motorcycle locations.


The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of a payment card refuses authorisation for any reason Muc-Off will not be held liable for any shipment delay or non-delivery. Muc-Off reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.


Muc-Off is committed to protecting the security and privacy of all customers, and, as such, customer details, including but not limited to: customer name, address and credit card information will not be shared with any third party under any circumstances. Muc-Off uses a secure server when accepting order payments in order to ensure customer protection. Customer information may be transferred to servers in the United States. Should any third party procure unauthorised access to any data, Muc-Off will not be held liable for any loss or damages. Please note: None of the above will affect the statutory rights of the customer.


Muc-Off prize draws are open to entrants over the age of 18, except for employees of Muc-Off Ltd. and their immediate family, and excluding entrants from countries, states or legal jurisdictions where such prize draws (as defined under English law) are not permitted.

Prize draws are operated by Muc-Off Ltd, 23 Branksome Business Park, Branksome, Poole, Dorset, BH12 1DW, United Kingdom and any prize draw is governed by English law, with any disputes subject to the exclusive jurisdiction of the courts of England and Wales.

Prizes are non-transferable and there is no cash alternative.

Muc-Off Ltd. reserves the right to substitute a prize or any part of it for other items of equal or greater value for any reason, including but not limited to stock availability, lost shipments and international shipping restrictions on some products.

Prizes will be dispatched to winners via Fedex, UPS, DHL or similar depending on the country unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.

Muc-Off Ltd. reserves the right to alter, amend or end this prize draw without prior notice at any time.

Any queries should be sent to info@muc-off.com before an entry is submitted. Once an entry has been made, the entrant is deemed to agree to the terms and conditions as specified in this document.

By entering the prize draw, you agree to receive marketing and promotional emails from Muc-Off Ltd. We always strive to make our emails relevant and interesting to our audience, but if you do wish to opt out, simply click the ‘unsubscribe’ link on any upcoming email communications from us or contact Muc-Off via email at marketing@muc-off.com with subject line ‘Unsubscribe Me’, sending from the email account you wish to unsubscribe from our distribution list.

To the fullest extent permitted by law, we exclude all warranties, representations, covenants and liability (whether express or implied) regarding the prize draw or the prize(s).

Custom Duties and Import VAT

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Muc-Off does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

You are responsible for the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.