MUC-OFF TERMS & CONDITIONS

BIKE TO WORK DAY COMPETITION

The competition is open to entrants in the UK only from the 4th August 2022 until 11th August 2022.

There is no minimum age limit unless specified otherwise in the competition information.

The following entrants are not allowed to enter:

  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.

The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.

By entering the competition entrants warrant that all information submitted by them is true, current, and complete.

Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.

Entry to the competition may only be made through the landing page form.

 

Prizes

The prize is as specified in the competition information.

Winner will be selected and contacted the week after the competition closes.

The process for determining the winner of the prize will be a selection at random via industry competition software.

Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.

Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.

PRICE MATCH PROMISE

We now offer a Price Match Promise service on 4 of our most popular products whereby we'll match the retail price of these products with any other UK retailer (online only).

Only available on the following 4 products:

 

How to apply for a Price Match:

 

  1. Find the identical product sold elsewhere for less.
  2. Reach out to us on Live Chat, Email or Telephone with the product code and link to the retailers page.
  3. If accepted, we will provide a voucher code for the difference which you can use to complete your purchase.

 

Terms & Conditions of this service

  • We'll match against any other UK retailer website price (excluding offer-code discounts) offering identical products listed above where we can check the price.
  • We will not retrospectively refund the price difference. You must contact us first either by calling, emailing or reaching out to us on live chat prior to purchasing the product.
  • We do not match trade prices or prices only available as part of a paid for membership or subscription.
  • Both us and the retailer must have the product in stock and ready for delivery.
  • We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity.
  • We can limit the quantities of price matches from a single customer.
  • The price of shipping will not be taken into consideration.
  • We reserve the right to withdraw this service at any time.
  • We will not match exclusive discounts e.g. staff / student / NHS staff blue light.  
  • We will not price match against in-store prices.

 

2 YEAR PRESSURE WASHER WARRANTY

When purchased directly from muc-off.com, the Muc-Off Pressure Washer is covered under warranty by Muc-Off to be free of defective parts and materials for a period of 2 years from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. All warranty periods commence on the date of purchase and are none transferable.

Warranty Exclusions

This warranty shall not apply to defects caused by:

  • Misuse
  • Neglect,
  • Accident or Damage
  • Improper storage, installation or handling
  • Frost damage / heat damage
  • Repair or alteration not carried out or authorised by Muc-Off or
  • Incorrect electrical supply voltage or using a UK/EU plug adapter
  • Contaminated water supply or unsuitable chemicals

The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.

This warranty applies to products used for domestic use only and shall not apply to any products used for commercial purposes. Muc-Off shall not be liable in any event at any time for any indirect or consequential loss or damage. The rights and benefits under warranty are additional to your statutory rights which are not affected by this warranty.

GOLDEN TICKET PROMOTION

  1. 1. Purchase any qualifying 3x Brush Set or 5x Brush Set directly from the Muc-Off website (muc-off.com) from 13 June 2022 until all 5 Golden Tickets are found or 13 August 2022, whichever comes first.
  2. Promotion Offer and Prizes: Five (5) Golden Tickets will be randomly placed into Qualifying Product boxes purchased from the Muc-Off website (muc-off.com) during the promotional time period (above).
  3. The five Golden Ticket Prizes* are as follows;
    • Pressure Washer (+ Snow Foam Lance)
    • Bike Protect
    • Motorcycle Protectant
    • Bio Degreaser
    • Silicon Shine
    • Dry Weather Lube 120 ml
    • Wet Weather Lube 120 ml
    • C3 Dry Weather Lube 120 ml
    • C3 Wet Weather Lube 120 ml
    • Matt Finish Detailer
    • Carbon Gripper
    • 2x Nano Tech Bike Cleaner
    • Bike Cleaner Concentrate
    • All Weather Moto Chain Lube
    • Moto Chain Cleaner
    • Bike Chain Cleaner
    • High-Performance Waterless Wash
    • Bio Drivetrain Cleaner
    • Microfibre Cloth
  4. *Where stock is available. If products listed above are not available at time of prize redemption, Muc-Off reserves the right to substitute this product for a suitable replacement of similar RRP.
  5. If you find a Golden Ticket in your product packaging contacts us within 30 days – simply email goldenticket@muc-off.com with a picture of your Golden Ticket as well as your promotional product, order number and unique 16 character code found on the front of the Golden Ticket.
  6. Your prize will be verified on receipt of your claim. If accepted, you will receive confirmation within 7 days
  7. On receipt of your winners claim, we will verify your claim. We reserve the right to reject any claim which we believe is incomplete, incorrect, invalid, forged or illegible. Therefore, please complete your claim carefully and accurately.
  8. Golden Ticket winners agree to provide reasonable co-operation to allow the Promoter to use their name and/or likeness for advertising and publicity purposes in connection with this Promotion including but not limited to publication of the winner’s name and photograph(s) on the Promoter’s website and social media channels.
  9. Any claim made after the 13 August 2022 cut-off date will be made invalid.
  10. Muc-Off reserves the right (a) to disqualify any entrant whose conduct is contrary to the spirit of the rules or the intention of the promotion and to declare as void any or all of their claims or entries based on such conduct; (b) to declare as void any claims or entries resulting from any printing, production and/or distribution errors (including but not limited to any error(s) on any website of the Promoter, and/or other printed materials) or where there has been error(s) in any aspect of the preparation for or conduct of the promotion materially affecting the result of the promotion or the number of claimants or the value of claims; (c) to add to or to waive any rules on reasonable notice; and/or (d) to cancel the promotion or any part of it at any stage in the event of circumstances beyond reasonable control.
  11. Muc-Off reserves the right, in its sole discretion, to modify, suspend or cancel the Promotion should virus, bugs, tampering, fraud or other causes beyond the reasonable control of Muc-Off corrupt or hinder the administration, security or proper play of the Promotion.

Any questions about your claim? Please contact Customer Support.

DISCOUNT CODES

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.
  • During sale periods Muc-Off reserves the right to deactivate discount codes.

 

Please note: Discount codes on the Muc-Off website cannot be redeemed against Mountain Bike Technical Apparel, Ride Box Subscriptions (unless otherwise stated) or items already at a discounted price.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Muc-Off reserves the right to amend these terms and conditions at any time without prior notice.

FREE GIFTS (WHEN AVAILABLE)

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.
  • Ride Box Subscriptions do not qualify for additional free gifts outside of the subscriptions service.

 

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

RIDE BOX SUBSCRIPTIONS

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription up to 10 days before your next box is due for delivery. If purchasing as a gift you are pre-paying for either a 6 or 12-month subscription.

FREEBIE FRIDAY

 

  • The competition is open to entrants worldwide.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.

 

PRIZES:

  • The prize is as specified in the competition information.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be a selection at random via industry competition software.
  • Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.