MUC-OFF TERMS & CONDITIONS

ORBEA X MUC-OFF CHRISTMAS GIVEAWAY

 

The lucky prize winner will have the opportunity to design an Orbea Occam M10 LT to their preferred spec and colourway.

 

  • The exchange rate is based on a rounded figure taken on 21.11.22
  • The prize is a new Orbea Occam M10 LT which is valued at £5,399/ €5,399/$6,199. It could be lower at the time of design, in which case Muc-Off and/or Orbea will NOT provide any cash value to make up the difference.
  • This bike will be designed using the Orbea MyO tool hosted at www.orbea.com
  • Paid upgrades will not be included
  • As a further prize, the winner will also receive a year’s supply of Muc-Off goods – A full list of which can be found at the bottom of the page.
  • All challenge entrants will receive a 25% off discount code to use on one order only through the muc-off.com website. The terms and conditions of our discount code usage are as follows:
  • Discount codes cannot be used in conjunction with any other offer.
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
    • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
    • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
    • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
    • Discount codes do not affect postage unless otherwise stated.
    • Postage is calculated after discount codes are added.
    • Discount code can be used on all products site wise except already discounted sale items.

 

  • The competition is only valid for individuals who successfully complete the entry form.
  • The competition is open to entrants worldwide between the dates of the 23rdof December until the 3rd of January 2022, entries close at 11.59 GMT. The winner will be announced on Muc-Off’s social and to the entrants of the competition via email between the 13th and 15th of January.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
    • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
    • Any company involved in any capacity in the sponsorship of a competition or competition prize.
    • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
    • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
    • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
    • Entry to the competition may only be made through the landing page form.
  • The winner will be selected at random using an independent randomiser

 

  • The winner could be asked to take part in creating a video to capture the production of the custom bike. You must be available for the specific dates Muc-Off request to create the video.
  • The winner should expect a delay of up-to nine months between the draw being made and the final receipt of their bike.
  • The prize bundle provided by Muc-Off as is follows:

 

  • Muc-Off Bottle for Life Bundle (incl. 1 x twin pack punk) - #20515 (x1)
  • Muc-Off Punk Powder Bike Cleaner (4 sachet pack) - #20561 (x2)
  • Muc-Off Drivetrain Cleaner 500ml - #295-CT (x1)
  • Muc-Off Drivetrain Cleaner 750ml refill capped - #304 (x2)
  • Muc-Off Frame Protection Kit – colour and size of winner’s choice (x1)
  • Muc-Off Silicon Shine 500ml - #227 (x2)
  • Muc-Off High Performance Waterless Wash 750ml - #1132 (x1)
  • Muc-Off Bike Protect 500ml - #909 (x2)
  • Muc-Off Disc Brake Cleaner - #913 (x2)
  • Muc-Off High Pressure Quick Drying Degreaser – Chain & Cassette 750ml - #20394 (x2)
  • Muc-Off HCB-1 Harsh Condition Barrier 400ml - #20356 (x2)
  • Muc-Off Expanding Microcell Sponge - #300 (x8)
  • Muc-Off Bio MO94 400ml - #934 (x2)
  • Muc-Off Carbon Gripper 75gms – #349 (x2)
  • Muc-Off Multi Purpose Bio Grease 150g - #367 (x2)
  • Muc-Off X-3 Dirty Chain Machine - #277 (x1)
  • Muc-Off Premium Anti Fog 32ml - #214-1 (x1)
  • Muc-Off Wet lube 50ml non packaging - #867np (x1)
  • Muc-Off Dry lube 50ml non packaging - #866np (x1)
  • Muc-Off C3 Ceramic Wet Lube - #870 (x1)
  • Muc-Off C3 Ceramic Dry Lube - #872 (x1)
  • Muc-Off Hydrodynamic Lube 50ml - #895-1 (x1)
  • Muc-Off Ludicrous AF Lube 50ml - #20533 (x1)
  • Muc-Off Glue Remover 200ml - #20130 (x1)
  • Muc-Off Dirt Bucket With Filth Filter - #991 (x1)
  • Muc-Off 5 x Premium Brush Kit - #206 (x1)
  • Muc-Off Microfibre Cloth - #272 (x3)
  • Muc-Off Miracle Shine Polish 500ml - #947 (x1)
  • Muc-Off Disc Brake Covers - #189 (x1)
  • Muc-Off Rim Stix Pair Pink - #20171 (x1)
  • Muc-Off Essentials Case with Header BOLT - #20398 (x1)
  • Muc-Off MX Dry Bag - #bag014
  • Muc-Off Anti-Odour Spray 250ml - #20507 (x1)
  • Muc-Off Helmet & Visor Cleaner 250ml - #219 (x1)
  • Muc-Off AP Luxury Chamois Cream 250ml - #339 (x1)
  • Muc-Off BAM Inflate & Repair 125ml - #20032 (x1)
  • Muc-Off BAM Utility Belt- #20092 (x1)
  • Muc-Off MTB Co2 Inflator Kit - #20117 (x1)
  • Muc-Off Black Custom Fly Water Bottle 550ml - #422 (x1)
  • Muc-Off Pink Custom Fly Water Bottle 550ml - #420 (x1)
  • Muc-Off Riders Gloves – Grey/stone Leopard M - #20720 (x1)
  • Muc-Off Riders Gloves – Green/Pink Leopard M – #20755 (x1)
  • Muc-Off Bike Cleaner Concentrate 5 litre - #348 (x1)

Muc-Off may be out of stock of some of the products listed on the competition landing page at the time a winner is selected. Muc-Off will therefore try and replace with similar items where possible.

CHAIN OPTIMISATION COMPETITION

Terms and Conditions:

 

  • The competition is open to entrants worldwide.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening time for entries is 00:00 BST Wednesday 5th October 2022 and closing time is 11:59 BST Friday 7th October 2022 and. Entries received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made within the comments section of the post on the relevant social media channels.

 

Prize:

 

  • 1 x Voucher for 1 x Muc-Off chain optimisation service.
  • The service is to be completed exclusively at one of Muc-Off’s licensed Chain Optimisation centres.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be the entrant or entrants with the closest guess in metres, to the actual distance recorded by Filippo Ganna at the UCI Hour Record Attempt in Grenchen, Switzerland on 8th October 2022.
  • Muc-Off reserves the right to modify, cancel, terminate, or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given, and the prize is non-transferable and non-exchangeable.

CYCLE TO SCHOOL WEEK

  • The competition is open to entrants in the UK only from the 3rd October 2022 until 7th October 2022.
  • The minimum age limit is 16 years old to enter the competition, you must enter for your child
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.

 

PRIZES:

The winner will receive;

  • 1 x Shred Hot Chilli Pepper Jersey (Any Size)
  • 1 x Shred Hot Chilli Pepper Gloves (Any Size)
  • 1 x Ride Guard Bolt (Front)
  • 1 x Bottle For life Bundle (x1)
  • 1 x Expending Microcell Sponge
  • 2 x Luxury Microfibre Polishing Cloth
  • 1 x Bicycle Dry Weather Lube 120ml (x1)
  • 1 x Bicycle Wet Weather Lube 120ml (x1)
  • 1 x Dirt Bucket
  • 1 x 3 x Premium Brush Set
  • 1 x High Performance Waterless Wash (x1)

 

  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be a selection at random via industry competition software.
  • Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.

PRICE MATCH PROMISE

We now offer a Price Match Promise service on 4 of our most popular products whereby we'll match the retail price of these products with any other UK retailer (online only).

Only available on the following 4 products:

 

How to apply for a Price Match:

 

  1. Find the identical product sold elsewhere for less.
  2. Reach out to us on Live Chat, Email or Telephone with the product code and link to the retailers page.
  3. If accepted, we will provide a voucher code for the difference which you can use to complete your purchase.

 

Terms & Conditions of this service

  • We'll match against any other UK retailer website price (excluding offer-code discounts) offering identical products listed above where we can check the price.
  • We will not retrospectively refund the price difference. You must contact us first either by calling, emailing or reaching out to us on live chat prior to purchasing the product.
  • We do not match trade prices or prices only available as part of a paid for membership or subscription.
  • Both us and the retailer must have the product in stock and ready for delivery.
  • We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity.
  • We can limit the quantities of price matches from a single customer.
  • The price of shipping will not be taken into consideration.
  • We reserve the right to withdraw this service at any time.
  • We will not match exclusive discounts e.g. staff / student / NHS staff blue light.  
  • We will not price match against in-store prices.

 

2 YEAR PRESSURE WASHER WARRANTY

When purchased directly from muc-off.com, the Muc-Off Pressure Washer is covered under warranty by Muc-Off to be free of defective parts and materials for a period of 2 years from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. All warranty periods commence on the date of purchase and are none transferable.

Warranty Exclusions

This warranty shall not apply to defects caused by:

  • Misuse
  • Neglect,
  • Accident or Damage
  • Improper storage, installation or handling
  • Frost damage / heat damage
  • Repair or alteration not carried out or authorised by Muc-Off or
  • Incorrect electrical supply voltage or using a UK/EU plug adapter
  • Contaminated water supply or unsuitable chemicals

The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.

This warranty applies to products used for domestic use only and shall not apply to any products used for commercial purposes. Muc-Off shall not be liable in any event at any time for any indirect or consequential loss or damage. The rights and benefits under warranty are additional to your statutory rights which are not affected by this warranty.

DISCOUNT CODES

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.
  • During sale periods Muc-Off reserves the right to deactivate discount codes.

 

Please note: Discount codes on the Muc-Off website cannot be redeemed against Mountain Bike Technical Apparel, Ride Box Subscriptions (unless otherwise stated) or items already at a discounted price.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Muc-Off reserves the right to amend these terms and conditions at any time without prior notice.

FREE GIFTS (WHEN AVAILABLE)

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.
  • Ride Box Subscriptions do not qualify for additional free gifts outside of the subscriptions service.

 

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

RIDE BOX SUBSCRIPTIONS

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription up to 10 days before your next box is due for delivery. If purchasing as a gift you are pre-paying for either a 6 or 12-month subscription.

FREEBIE FRIDAY

 

  • The competition is open to entrants worldwide.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.

 

PRIZES:

  • The prize is as specified in the competition information.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be a selection at random via industry competition software.
  • Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.