Muc-Off Terms and Conditions

Bike Morzine Holiday Giveaway

Terms and Conditions:

  • The competition is open to residents of the United Kingdom aged 18 years or over. There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The prize is as stated, and no cash or other alternatives will be offered. The prize is not transferable.
  • The winner will be chosen at random by software, from all entries received and verified by Promoter and or its agents. The promoter’s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  • The winner will be notified by email with 3 weeks of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner, or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • This promotion is in no way sponsored, endorsed, or administered by, or associated with, Meta, Twitter, or any other social network. You are providing your information to Muc-Off Limited and not to any other party.
  • The promoter is Muc-Off Limited [company no. 05412872] whose registered office is at Unit 23 Branksome Business Park, Bourne Valley Road, Poole, Dorset, England, BH12 1DW.
  • The opening time for entries is 00:00 GMT Monday 25th March 2024 and closing time is 11:59 BST Sunday 28th April 2024 and. Entries received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • All flight, accommodation, and lift pass bookings must be completed by Muc-Off staff, any bookings made directly by the competition winner are done so at their own cost and risk.
  • Muc-Off reserve the right end this competition
  • Entries are limited to one entry per person. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made via the Typeform:




What’s included:

  • Flights from any UK mainland airport to France (To include bike bags) for two persons. *
  • France airport transfers to Morzine for two persons. *
  • Three-night accommodation including breakfast (16th, 17th, 18th, August 2024) for two persons. *
  • Three-day Full Portes Du Soleil & Morzine Lift Pass (17th, 18th, 19th August 2024) for two persons. *
  • Muc-Off product bundle to include:
  • 2 x Muc-Off Bio Drivetrain Cleaner 500ml (SKU Code: 295-CT)
  • 2 x Muc-Off Bike Protect 500ml (SKU Code: 909)
  • 2 x Muc-Off Nanotech Bike Cleaner (SKU Code: 904-CTJ)
  • 2 x Muc-Off Silicon Shine (SKU Code: 227)
  • 2 x Muc-Off c3 Ceramic Dry Lube 120ml (SKU Code: 872)
  • 2 x Muc-Off Disc Brake Cover Sets (Camo) (SKU Code: 20223)

 *All bookings must be completed by Muc-Off staff.

What’s NOT included:

  • Insurance.
  • UK Airport transfers.
  • Bikes. (You will need to bring your own bike, or bike hire can be arranged through Bike Morzine).
  • Lunch/evening meal / Drinks.



Easter Sale Event:

  • Dates: March 25th - Monday 1st April

Discount Details:

  • All products on the website: 30% off
  • Clearance products may have discounts exceeding 35%
  • Current clearance prices will be maintained during the event


  • The bundle builder app will be unavailable during the event
  • New subscription boxes will be unavailable during the event
  • Existing discount codes and the sign-up offer will not apply during Black Friday
  • Products purchased at full price before or after the event will not be retroactively discounted
  • Gift Cards will be unavailable during the event

Shipping Information:

  • Possible shipping delays during the event due to high demand - please be patient
  • Returns and refunds policy follows our standard procedure during the event

Freebie Friday Competition (February 23rd, 2024) Terms & Conditions:

  • Winners will be selected randomly, at times with the aid of a third-party app, 72 hours after the date and time of the original competition post on Instagram. Entries received before or after this time period will not be counted.
  • We will notify winners via comment or direct message within 72 hours after the draw's conclusion.
  • To secure your prize, please respond within 72 hours or we will select another recipient.
  • Winners will be announced on the original contest post, and beyond this notification, Muc-Off has no obligation to disclose the winner's identity further.
  • The competition is open to entrants worldwide, aged 18 and over.
  • The competition is subject to all applicable federal, state, and local laws and regulations.
  • By providing a photo or comment for a contest, entrants agree to Muc-Off using their images, handles, names, associated hashtags, and comments across Muc-Off's social media channels. This agreement does not influence the winner's selection process.
  • Winners will be asked for contact details solely for the purpose of prize delivery and competition communication. Personal data will be handled with respect and not used beyond these purposes.
  • Prizes will be mailed within ten days after the winner confirms their address. Muc-Off is not liable for any delivery issues after dispatch.
  • All prizes are non-exchangeable and non-transferable. Decisions on prize draws are conclusive, and Muc-Off will not enter into any correspondence regarding these decisions.
  • Participants are limited to one entry per person for each promotion, giveaway, or contest, unless the specific contest post states otherwise.
  • Any interaction by Muc-Off on an entrant's post does not influence the outcome of the random draw or any decisions regarding winners.
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries are prohibited from entering the competition.
  • By taking part in any Muc-Off prize draw or contest, entrants confirm they have read, understood, and agree to be bound by these Terms and Conditions and accept all rules as stated.
  • Our giveaways, promotions, and contests are not sponsored, endorsed, or associated with Facebook, Instagram, Twitter, or TikTok.
  • Prizes are as listed in the “Prizes” section below.


  • 1 x Muc-Off Bicycle Pressure Washer (SKU Code: 20685)
  • 12 x Muc-Off Bike Cleaner 1L (SKU Code: 904-CTJ)





    We now offer a Price Match Promise service on 4 of our most popular products whereby we'll match the retail price of these products with any other UK retailer (online only).

    Only available on the following 4 products:


    How to apply for a Price Match:

    1. Find the identical product sold elsewhere for less.
    2. Reach out to us on Live Chat, Email or Telephone with the product code and link to the retailers page.
    3. If accepted, we will provide a voucher code for the difference which you can use to complete your purchase.

    Terms & Conditions of this service

    • We'll match against any other UK retailer website price (excluding offer-code discounts) offering identical products listed above where we can check the price.
    • We will not retrospectively refund the price difference. You must contact us first either by calling, emailing or reaching out to us on live chat prior to purchasing the product.
    • We do not match trade prices or prices only available as part of a paid for membership or subscription.
    • Both us and the retailer must have the product in stock and ready for delivery.
    • We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity.
    • We can limit the quantities of price matches from a single customer.
    • The price of shipping will not be taken into consideration.
    • We reserve the right to withdraw this service at any time.
    • We will not match exclusive discounts e.g. staff / student / NHS staff blue light.  
    • We will not price match against in-store prices.



    When purchased directly from, the Muc-Off Pressure Washer is covered under warranty by Muc-Off to be free of defective parts and materials for a period of 2 years from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. All warranty periods commence on the date of purchase and are none transferable.

    Warranty Exclusions

    This warranty shall not apply to defects caused by:

    • Misuse
    • Neglect,
    • Accident or Damage
    • Improper storage, installation or handling
    • Frost damage / heat damage
    • Repair or alteration not carried out or authorised by Muc-Off or
    • Incorrect electrical supply voltage or using a UK/EU plug adapter
    • Contaminated water supply or unsuitable chemicals

    The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.

    This warranty applies to products used for domestic use only and shall not apply to any products used for commercial purposes. Muc-Off shall not be liable in any event at any time for any indirect or consequential loss or damage. The rights and benefits under warranty are additional to your statutory rights which are not affected by this warranty.


    • Discount codes are 1 use per customer, unless otherwise stated.
    • Only 1 discount code can be used per order.
    • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
    • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
    • Discount codes cannot be used to purchase gift cards.
    • Discount codes cannot be used to purchase Pressure Washers
    • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
    • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
    • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
    • Discount codes do not affect postage unless otherwise stated.
    • Postage is calculated after discount codes are added.
    • During sale periods Muc-Off reserves the right to deactivate discount codes.


    Please note: Discount codes on the Muc-Off website cannot be redeemed against Mountain Bike Technical Apparel, Ride Box Subscriptions (unless otherwise stated) or items already at a discounted price.


    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3.

    Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

    Muc-Off reserves the right to amend these terms and conditions at any time without prior notice.


    Free gifts are:

    • Limited to 1 per qualifying order.
    • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
    • Added to your order in the basket automatically, unless stated otherwise.
    • Ride Box Subscriptions do not qualify for additional free gifts outside of the subscriptions service.


    We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.


    By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription up to 10 days before your next box is due for delivery. If purchasing as a gift you are pre-paying for either a 6 or 12-month subscription.