Terms and Conditions

General Terms and Conditions

Free Gift - When available

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

Discount Codes

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.

Discount codes on the Muc-Off website cannot be used with Technical Apparel or items all ready at a discounted price.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Muc-Off reserves the right to amend these terms and conditions at any time without prior notice.

Strava Challenge

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer.
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.

Terms and Conditions of the Extreme Commutes campaign

  • The winner will receive 1x Cannondale SuperSix EVO Neo plus a year’s supply of Commuter Muc-Off products listed on the landing page.
  • The Runner up winner will receive 1 x S/S Jersey- Green, 1 x L/S Jersey- Green, 1 x S/S Jersey- Black, 1 x L/S Jersey- Black and a bundle of Commuter Muc-Off products listed on the landing page.
  • For the 25% discount code, please see section ‘Discount Codes’ listed in our Terms and Conditions, normal exclusions apply. The discount code on the Muc-Off website cannot be used with our Technical Apparel or items already at a discounted price.
  • The competition is open to entrants worldwide between the dates of the 21st of April until the 5th of May 2021, entries close at 11.59 GMT. We’ll be shortlisting our favourite stories from all over the world. Those stories in the shortlist will then be reviewed by an independent judge who will go on to pick an overall winner and runner up. The winners will be notified by email. This will take up to two weeks once the competition has ended.
  • There is a minimum age limit of 16 for anyone entering the competition. If you enter and are under 16 your story will not be counted, and you will not be entered into the competition.
  • The following entrants are not allowed to enter:
    • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries
    • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • The limit on the number of entries a person will be allowed is 1.
    Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.
    Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the winners being announced, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.

FREEBIE FRIDAY COMPETITION TERMS & CONDITIONS

  • The competition is open to entrants worldwide.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.

PRIZES

  • The prize is as specified in the competition information.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be a selection at random via industry competition software.
  • Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable.