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Terms and Conditions

General Terms and Conditions

Free Gift - When available

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

Discount Codes

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer (including bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.

Discount codes on the Muc-Off website cannot be used with the following products:

  1. Muc-Off Ultimate Tubeless Setup Kit - Road 60mm
  2. Muc-Off Ultimate Tubeless Setup Kit - Road 44mm
  3. Muc-Off Ultimate Tubeless Setup Kit - XC/ Gravel
  4. Muc-Off Ultimate Tubeless Setup Kit - DH/Trail/Enduro
  5. Muc-Off Ultimate Tubeless Setup Kit - DH /Plus
  6. Muc-Off Rim Tape 10m Roll - 17mm
  7. Muc-Off Rim Tape 10m Roll - 21mm
  8. Muc-Off Rim Tape 10m Roll - 25mm
  9. Muc-Off Rim Tape 10m Roll - 28mm
  10. Muc-Off Rim Tape 10m Roll - 30mm
  11. Muc-Off Rim Tape 10m Roll - 35mm
  12. Muc-Off Glue Remover 200ml
  13. Muc-Off Road Inflator Kit
  14. Muc-Off MTB Inflator Kit
  15. Muc-Off Countertop 16g CO₂ Cartridge
  16. Muc-Off Countertop 25g CO₂ Cartridge
  17. Muc-Off B.A.M! Utility Belt
  18. Muc-Off B.A.M! Inflate & Repair
  19. Muc-Off Puncture Plug Repair Kit
  20. Muc-Off Puncture Plugs Refill Pack
  21. Muc-Off Pressure Washer range
  22. Bolt Cycling Socks
  23. The Dirt Bucket
  24. Dirt Bucket Kit with filth filter
  25. Bike Notes Notebook
  26. All Sportful Kit
  27. All Technical Apparel
  28. All Special Offers
  29. All NANO Chain products
  30. All Xmas boxes
  31. All Sale Items
  32. All new or discounted products
  33. These FILTH. products:
    1. FILTH. Cycling socks - Black
    2. FILTH. Cycling socks - White
    3. FILTH. Keyring - Black
    4. FILTH. Keyring - Pink
    5. FILTH. Mug
    6. FILTH. Notebook
    7. FILTH. Pin
    8. FILTH. Skate Deck Aloha
    9. FILTH. Skate Deck Pink
    10. FILTH. Sticker Pack
    11. FILTH. Tech T-Shirt
    12. All FILTH. Tee's
    13. All Ladies FILTH. Tee's
    14. All FILTH. x Muc-Off Tee's
    15. FILTH. x Muc-Off iPhone Case
    16. Same Old Magazine: Issue 23
    17. Same Old Magazine: Issue 24

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Muc-Off reserves the right to amend these terms and conditions at any time without prior notice.

Strava 'Yule Ridings' Challenge

  • The lucky prize winner will have the opportunity to pick a bicycle of their choosing (and based on availability), up to a value of £2,500 / $3,300/ €2,800
  • The exchange rate is based on a rounded figure taken on 15.12.20
  • The prize is a new bicycle of value up to £2,500 / $3,300/ €2,800. It could be lower, in which case Muc-Off will NOT provide any cash value to make up the difference.
  • This bike will receive a custom an exclusive Muc-Off artwork applied to it through a painter of our choosing.
  • As a further prize, the winner will also receive a year’s supply of Muc-Off goods.
  • All challenge entrants will receive a 25% off discount code to use on one order only through the muc-off.com website
  • Discount codes cannot be used in conjunction with any other offer.
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.
  • Discount code can be used on all products site wise except already discounted sale items.
  • The competition is only valid for individuals who successfully complete the ‘Yule Ridings’ Muc-Off Strava challenge.
  • The competition is open to entrants worldwide between the dates of the 25thof December until the 31st of December 2020, entries close at 11.59 GMT. The winner will be announced between the 13th and 15th of January.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.
  • The winner will be selected at random using an independent randomiser
  • The winner could be asked to take part in creating a video to capture the production of the custom bike. You must be available for the specific dates Muc-Off request to create the video.
  • The winner should expect a delay of up-to six months between the draw being made and the final receipt of their bike
  • The winner of the competition can expect to receive:
    Muc-Off Nano Tech Bike Cleaner 1L - #904-CTJ (x1)
    Muc-Off High Performance Waterless Wash 750ml - #1132 (x3)
    Muc-Off Drivetrain Cleaner 500ml - #295-CT (x3)
    Muc-Off Silicon Shine 500ml - #227 (x2)
    Muc-Off Bike Cleaner Concentrate 1L - #347 (x3)
    Muc-Off Bike Protect 500ml - #909 (x2)
    Muc-Off Foam Fresh 400ml - #119 (x1)
    Muc-Off Bio MO94 400ml - #934 (x3)
    Muc-Off Matt Finish Detailer 250ml - #20004 (x1)
    Muc-Off X-3 Dirty Chain Machine - #277 (x1)
    Muc-Off Premium Anti Fog 32ml - #214-1 (x2)
    Muc-Off Disc Brake Cleaner 400ml - #913 (x3)
    Muc-Off C3 Ceramic Wet Lube - #869 (x2)
    Muc-Off C3 Ceramic Dry Lube - #871 (x2)
    Muc-Off Dirt Bucket With Filth Filter - #991 (x1)
    Muc-Off 5 x Premium Brush Kit - #206 (x1)
    Muc-Off Expanding Pink Sponge - #300 (X2)
    Muc-Off Microfibre Cloth - #272 (x3)
    Muc-Off Miracle Shine Polish 500ml - #947 (x2)
    Muc-Off Hydrodynamic Lube 50ml - #895-1 (x2)
    Muc-Off Disc Brake Covers - #189 (x1)
    Muc-Off Mechanics Gloves - #152 (x1)
    Muc-Off AP Luxury Chamois Cream 250ml - #339 (x3)
    Muc-Off No Puncture Hassle Sealant 1L - #822 (x1)
    Muc-Off BAM - #20032 (x1)
    Muc-Off BAM Belt- #20092 (x1)
    Muc-Off MTB Co2 Inflator Kit - #20117 (x1)
    Muc-Off Puncture Plug Repair Kit - #20131 (x1)
    Muc-Off Tubeless Rim Tape - #20070 (x1)
    Muc-Off Tubeless Presta Valves - (your choice of colour) (x1)
    Muc-Off Pressure Washer Bundle - #20135 (x1)
    • Muc-Off may be out of stock of some of the products listed on the competition landing page at the time a winner is selected. Muc-Off will therefore try and replace with similar items where possible.

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