About Muc-Off
Muc-Off was established in 1994, and since then we have experienced strong global growth in the bicycle and motorcycle markets. Today, we are global leaders in our field and have a disruptive and distinctive approach to life. Partnered with some of the world’s best teams and athletes across a range of cycling & powersports disciplines, Muc-Off has become the reference point in the care and maintenance category with exciting and ambitious plans for the future.
This is an awesome time to be part of this truly innovative British brand as we embark upon new territories and sectors, whilst growing our brand presence and engagement for our core portfolio. This is a truly results-driven culture where everyone can make a difference and contribute to the future chapter of the ‘OG’ in bike and powersports care.
Job Description
A fantastic opportunity has arisen for a Telesales & UK Operations Manager to join one of the UK’s fastest growing extreme sports companies. The successful applicant will be responsible for providing sales and technical support to our growing dealer network via outbound and inbound calls. Managing content and product launches on our B2B platform and updating customer records on a CRM system. Providing administration support to our area managers.
This is not a role for the faint hearted, Muc-Off moves at a rapid pace and you will need to have the ability to think on your feet, re-prioritise quickly and problem solve. Meticulous organisation will be crucial.
As a key member of the Sales Team, the Successful Candidate will:
- Be responsible for proactively developing our customer base to achieve targeted sales. You will help to resolve technical questions and deliver accurate feedback, in order to stimulate inbound & outbound sales
- You will build customers trust and loyalty in order to secure long term company goals
- Working very closely with the area managers, you will look to maximize all sales opportunities, including calling out to actively introduce products, sell offers/promotions and up sell at every opportunity
- Continue growing our market share.
- Have excellent interpersonal, communication and negotiation skills coupled with the ability to work under pressure to tight deadlines
- Provide KPI reporting to the UK & OEM Sales Director
- Responsible for day-to-day B2B platform management & development
- Provide general administrative support to the wider team
- Undertake other duties as may be required from time to time consistent with the responsibilities of the role and the needs of the Company
Essential Skills and Experience
- Experience in sales, preferably within a fast paced, multi-product environment, have established sales techniques and be skilled at maximising sales, with a proven track record of hitting targets
- Be Extremely driven and self-motivated, with a genuine passion to sell and be at the top of your game
- Have exceptional communication / listening skills, be able to build rapport easily and maintain superb working relationships, whilst maintaining a high level of professionalism at all times
- Have experience of using your own initiative and contributing to the team in a friendly and positive manner, being flexible and adaptable to company requirements, with a ‘can do’ attitude
- Experience of Microsoft Word and Excel, to a proficient standard, along with accurate keyboard skills, and excellent workload management skills is essential
- Problem solver who can remain calm under pressure
- A positive ‘glass half full’ outlook with a great eye for detail
- Previous experience with CRM systems is ideal but not essential
Bonus Skills
- Knowledge of the cycling and/or motorcycle industry
- A passion for cycling and/or motorcycling to join the already obsessive team that collectively share a love for all things 2 wheels!
What we can offer:
- Competitive Salary with OTE highly achievable sales bonus
- 33 days holiday, inclusive of UK bank holidays, increasing with service
- Early finish on a Fridays
- Excellent staff discount on Muc-Off products
- Employee Assistant Programme
- Long Service Rewards
- Cycle to Work Scheme
- Pension contributions
- Medicash Health Benefits (on successful completion of probation period)
- Death in Service
- Training and personal development
- Chill out areas, showers and a secure area to store your bike
- An awesome opportunity to work with a local and widely recognised Brand
How to apply
To apply for the role, please email a copy of your CV and portfolio to recruitment@muc-off.com.
